Terms & Conditions

1.The booking fee is non – refundable regardless of circumstances if less than 48 hours notice of cancellation is given

2.All treatments must be paid for before or on the day of your treatment

3.Courses of treatments must be paid in full on the day of your first treatment

4.All new clients must respond to the pre-consultation by text

5.All clients must fill out Lotions n Potions consultation form & answer every question, anyone refusing to do so will not be accepted as a client & will receive no treatments- this is for your own safety in regards to which/how treatments & products are used within the salon & for your use at home

6.Clients who do not turn up for appointments will be required to pay in full for any future appointments. If the appointment was to be used with a gift voucher this will become null & void

7.All clients are to let the salon know of ANY CHANGES in medications, pregnancy, creams, vitamins, supplements, medical treatment etc as this can affect treatments & products used

8.NO treatments will be given to any clients that are 12 weeks or less in their pregnancy

9.All pre-care & after-care advice given must be followed strictly

10.Lotions n Potions GDPR policy is explained on the back of your consultation form when you attend your first appointment

11.Treatments can be refused at the pre-consult stage at the time of booking & on the day of your appointment after filling in the consultation form if due to medical/lifestyle history the treatment and/or products would be unsuitable for you

12.Gift vouchers are non-refundable & can not be exchanged for cash

13.Lotions n Potions prices & treatments are subject to change without notice

14.NO refunds will be given on products or treatments

15.You must be 18 years or over to receive treatments unless discussed with myself prior to treatment & agreed where an adult 18+ guardian must be present in the salon on the day of your appointment

16.Lotions n Potions cannot be held responsible for damaged or loss of personal items

17. Clients use the salons narrow driveway at their own risk. Lotions n Potions or myself will not be held responsible for any vehicle or personal damage

18. Any decision in regards to treatments, products, appointments, acceptance or declining of clients made by myself/Lotions n Potions is final

19. All treatments especially massage is given strictly in a professional environment & manner, anyone exhibiting any inappropriate behaviour will be escorted out of the salon by myself, i will not tolerate any inappropriateness under any circumstances & will not hesitate to contact the appropriate authorities & the areas local police immediately

20. I will not tolerate any abuse, inappropriate behaviour, threatening, intimidation, bullying of any kind or threats of leaving bad reviews etc via phone, text, in person, in salon under any circumstances. This is my business & i will run it as i see fit to protect & always give a professional service to all clients, the salon & myself. Any decisions i make regarding treatments, products, clients etc as a professional & fully qualified beauty therapist/skin specialist & business owner is final